Shipping Policy for Ascendio Bakery

Order Processing
We aim to process and ship all orders within 1-2 business days of receiving them. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times
Shipping rates are calculated based on the weight and destination of your order. During checkout, you can view available shipping options along with estimated delivery times. Standard delivery typically takes 3-5 business days, while expedited options are available for faster service.

Order Tracking
Once your order has shipped, you will receive an email confirmation with tracking information. You can use this tracking number to monitor the delivery status of your order.

International Shipping
Currently, we only ship within Malaysia. Please note that international shipments may be subject to additional customs fees or taxes based on your location. Any additional fees are the responsibility of the buyer.

Delivery Issues
If you experience any issues with your order delivery, please contact us at [Contact Information]. Our team is here to help resolve any shipping concerns.

Damaged or Missing Items
If any items arrive damaged or your order is missing products, please reach out to us within 48 hours of delivery at [Contact Information]. We may require photos of the damaged items to assist with the claim process.